As a service provider in the Hospitality Industry, we take protection of information
seriously. Please read this policy, as it outlines how we use personal data that you
provide to us or that we collect from you.
If you use our website, travel agents or our services, either as company, or as a guest
continue using our services after we make changes, it is deemed to be acceptance of
If you have any questions about the policy or about your data, please contact us
directly. Contact information is supplied at the bottom of this page.
Our legal entity is, At The Villa Guesthouse Closed Corporation t/a At The Ville Guest
House, registered in South Africa. Established in 2008.
We started as a 3-room guest house since we have grown to having 8 rooms. Although
we are 4 star accredited, we offer 5 star value upmarket accommodation. We are well
positioned, on 3km from the N1 & 500meters from North Ridge Mall & Virgin Active.
We have a sound client base generally comprising of both the corporate and leisure
sectors. These guests are locally based as well as those traveling from overseas. With
the direction provided by Travel Agents we manage all necessary accommodation
We are affiliated with all the prominent booking portals, such as: booking.com,
TravelGround, Trip Advisor, etc. Through the use of our secure website, we facilitate
real time bookings for our clients and guests.
Personal data is information that can be used to uniquely identify or contact a single
person or Company. We will collect and process information needed to create or
manage our guests’ bookings and business administration, in order to provide our
This includes personal data that guests making bookings provide us with or to any
online travel agency relating to a guest’s booking. It also includes data we, or our
clients, are obliged to collect according to government regulations.
Personal data we process may include, but is not limited to: name, address, e-mail
address, phone number and credit card information, ID or passport number, records
of our interactions and travel information.
We will hold your personal data on our systems for as long as is reasonable for
contracting, fiduciary responsibilities or statutory obligations.
We get information from you directly when you communicate with us by phone, e-
mail or through our website. Examples might be to ask about our service or to make a
booking. Or, when you have a query or report a website problem.
When you use our web services, we collect technical information, including the
Internet protocol (IP) address used to connect your computer to the Internet, browser
type and version, time zone setting, browser versions and operating system and
If you make a booking via any booking portal, such as NightsBridge, booking.com
engine on our website, Smart Phone, or direct to us via phone or e-mail, we record
and store that information for our client.
The travel agents or travel sites that take bookings on behalf of our guests (channel
management integrations), pass guest information and travel arrangements to At The
Villa via e-mail.
Our clients collect information about their guests that we store, as part of our service.
We use data for the purposes of concluding a contract the data subject is party to. An
example is the processing of guest data to secure a booking with At The Villa as an
As a guest, to provide you with advice, notices, information, products or services you
expect from us. Or to tell you about other services or goods we may offer or integrate
with, that are similar or complementary to the service we are already providing you.
We might use your information for internal operations and product improvements,
data analysis or testing. Should we use information for research, statistical or survey
purposes, we aggregate the data in a manner which safeguards your personal and
Any data in our clients’ systems, belongs to the client. We do not share or market any
When guests do ask us to forward data to additional parties, for example the company
where they are employed, we advise the guest of their responsibility with regards to
data protection compliance.
We may disclose personal information if required:
• Credit bureaus to report account information, as permitted by law.
• by a subpoena or court order.
• to comply with any law.
• to protect the safety of any individual or the general public; and
• to prevent violation of our service terms.
We may need to disclose personal information to our employees that require the
personal information to do their jobs.
If we should undergo a change in ownership, or a sale of assets to another entity, we
may assign our rights to the personal information we process to a successor,
purchaser, or separate entity. We will disclose the transfer on the website. If you are
concerned about your personal information migrating to a new owner, you may
request us to delete your personal information.
We take reasonable measures to secure your personal or payment information from
accidental loss and from unauthorised access, use or alteration. Generally, we use
computer safeguards such as firewalls and data encryption.
We authorise access to personal information only for those employees who require it
to fulfil their job responsibilities. We require our staff to review safety protocols and
implement secure processes.
Our appointed IT-contractor monitors security standards on a regular basis.
Please be aware that no security measures are perfect or impenetrable. We cannot
control the actions of the recipients you connect to, who may forward them to other
third parties or otherwise disclose them. The safety and security of your information
also depends on you. Although we take efforts to protect your personal information,
we cannot guarantee the security of your personal information transmitted to a
website. Any transmission of personal information is at your own risk.
We only communicate with our guests to advise on changes or updates to our system,
or to provide certain information. Email addresses and personal data that individuals
consent to provide us with, is only used for contacting the individual with business
related information. We do not port private information to other data collectors.
We will try to keep the personal information we collect as accurate, complete and up
to date as is necessary for the purposes explicitly defined in this policy. From time to
time, we will request you to update your personal information on our system.
You can review or update any personal information that we hold on you by emailing
us, or by phoning us.
We will only retain your personal information for as long as we determine is necessary
to fulfil the purposes explicitly set out in this policy, or a period reasonably required in
the legitimate interest of our business activities.
During the period of retention, we will continue to abide by our obligations. Unless
explicitly directed otherwise, your access of our website or use of our services is
deemed consent to retain records of the information outlined in this privacy and
personal information policy.
We are not responsible for, give no warranties, nor make any representations in
respect of the privacy policies or practices of linked or any third-party websites.
If you have any questions or concerns arising from this privacy & personal information
policy or the way in which we handle personal information, please contact us at:
Company Name: At The Villa Guesthouse
Company Tel: +27 828951207
Company Address: 67 Kenneth Kaunda Rd, Bayswater, Bloemfontein, 9301
Company Email: firstname.lastname@example.org
67 Kenneth Kaunda Road
082 895 1207
House Rules – T&C’s